Torrance Transit System (together, hereinafter, referred to as Torrance Transit) is committed to ensuring that no person is excluded from participation in, or denied the benefits of its services on the basis of race, color, national origin as protected by Title VI of the Civil Rights Act of 1964, as amended.
No person or group of persons will be discriminated against with regard to fares, routing, scheduling, or quality of transportation service that Torrance Transit furnishes, on the basis of race, color, national origin.
In addition, the frequency of service, age and quality of Torrance Transit vehicles assigned to routes, and location of routes will not be determined on the basis of race, color, national origin, sex, age or disability. Complaints may be sent one of three methods:
How do I file a complaint?
If you believe you have been discriminated against, you may file a signed, written complaint within one hundred and eighty (180) days of the date of alleged discrimination. The complaint should include the following information:
- Your name, address, and how to contact you (i.e., telephone number, email address, etc.)
- How, when, where, and why you believe you were discriminated against. Include the location, names, and contact information of any witnesses.
The complaint may be filed in writing with Torrance Transit Customer Service at:
Torrance Transit System
Attention: Administration Manager
20500 Madrona Ave.
Torrance, CA 90503
alternatively, you can call the Torrance Transit Customer Service at
In additional to the Title VI complaint process at Torrance Transit, a complainant may file a Title VI complaint with the:
U.S. Department of Transportation
Federal Transit Administration
Office of Civil Rights, Region IX
201 Mission Street, Suite 1650
San Francisco, California 94105-1839
Complainants may also file a Title VI complaint with an external entity such as the FTA, other federal or state agency, or a federal or state court. However, should a complaint be filed with Torrance Transit and an external entity simultaneously, the external complaint will supersede the Torrance Transit complaint and Torrance Transit’s complaint procedures will be suspended pending the external entity’s findings
Rights to Appeal If the request for reconsideration is denied, the Complainant may appeal the Transit Director’s response to the Complaint by submitting a written appeal to the Assistant City Manager of the City of Torrance, no later than 10 calendar days after receipt of the Transit Director’s written decision rejecting reconsideration.